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Service and support options for materials science electron microscopes from Thermo Fisher Scientific
Your groundbreaking research and analysis demand not just the industry’s best electron microscopes, but the expertise and support to get the most from your instrument.
You gain a competitive advantage when you make an investment in state-of-the-art equipment and how to use it.
- Predictable costs
- Optimized performance
- Higher productivity
- Workflow expertise
We have world-class service with dedicated field service engineers, comprehensive support packages, high-quality spare parts, and fast response times.
Classic Services provide options that will match your budget and continue to deliver uncompromised value throughout the life of your system.
By integrating digital and connected elements with hands-on expert care, our Accelerate and Advance service offerings can help you improve the speed and reliability of your workflow and optimize the performance of your system to achieve faster time to data.
Listen to Judy Cha, PhD., and Min li, PhD, explain how they choose their Thermo Scientific electron microscope and the value they place in the service they receive.
| Service Offering* | Warranty (12 months) | Classic Contracts | Accelerate and Advance Contracts |
|---|---|---|---|
| Remote Support | • | • | • |
| Preventive and Corrective Maintenance | • | • | • |
| Software Updates | • | • | • |
| Spare Parts | • | • | • |
| RAPID Service | • | • | • |
| On-Site Response Time | 48 hrs | 24—96 hrs | 24—48 hrs |
| Connected Care Portal | • | ||
| System Remote Monitoring | • | ||
| Applications Support | • | ||
| Scientific Workflows App | • | ||
| Quarterly Performance Reviews | • |
*Service offerings vary according to specific contracts and geographies.
Connected Care services
Blending the best of hands-on and digital care.
To best support your success now and into the future, we are integrating digital and connected elements into our service packages to facilitate proactive service, reduce barriers to entry, and deliver enhanced visibility into system health and productivity.
Whether we are delivering integrated solutions to increase your momentum onsite, via remote troubleshooting, through our Scientific Workflows App, or side-by-side with an Applications Engineer, our unique relationship with you remains at the forefront.
Accelerate and Advance service offerings, within the Connected Care service segment, offer a variety of portfolios targeted to your unique needs during the warranty period and beyond. Our next-level services combine the very best of technology-driven support and hands-on care.
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Whether you are discovering new materials, developing energy-saving electronic devices, or recovering challenging resources, Thermo Fisher Scientific provides the cutting-edge product innovations and commitment to service that create an exceptional experience.
Our robust portfolio of services will empower you at every phase of your system’s life cycle, not only reducing downtime but also enabling improved operations through continuous monitoring and optimization of your system health.
Professor Jiaqing He, head of the Pico Center at Southern University of Science and Technology in Shenzhen, explains why he trusts Thermo Fisher Scientific to support his groundbreaking research in semiconductor materials.
Accelerate and Advance services for Materials Science small DualBeam.
This webinar demonstrates the Connected Care Portal and shows how access can provide insights and increase productivity, including tracking system utilization and output to ensure you’re getting the most value from your instrument, viewing real-time system health status to ensure your system is primed for your next sample run, and conveniently accessing service history, reports, and applications credits.
Professor Jiaqing He, head of the Pico Center at Southern University of Science and Technology in Shenzhen, explains why he trusts Thermo Fisher Scientific to support his groundbreaking research in semiconductor materials.
Accelerate and Advance services for Materials Science small DualBeam.
This webinar demonstrates the Connected Care Portal and shows how access can provide insights and increase productivity, including tracking system utilization and output to ensure you’re getting the most value from your instrument, viewing real-time system health status to ensure your system is primed for your next sample run, and conveniently accessing service history, reports, and applications credits.
Electron microscopy solutions for analysis, research, and characterization
Electron microscopy support and resources
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